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Coronavirus information center

Your health and safety are our priorities. Please look below for links to up-to-date information on your ConnectiCare plan’s coverage and benefits as well as information we’re sharing to help you and everyone during this unprecedented time.

ConnectiCare coverage and benefits

You’re practicing social distancing. That’s good! Now here’s information to help you see a doctor or mental health clinician with a virtual visit, get prescriptions delivered to your door, and more. Read about care and coverage.

Answers to frequently asked questions

What should I do if I feel sick? Will I have to pay to be tested for COVID-19? What if I can’t pay my premium because of financial hardship? Can I get an early refill of a prescription?  Get answers to these questions and more.

Tips for staying well

We’re publishing and sharing information and videos from our in-house experts and from reliable sources. Stay in the know. Check out the ConnectiCare blog and follow us on these social media channels:

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Other resources

We recommend that you get your health information from trusted sources, such as:

Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)

Connecticut state resources and information

Massachusetts state resources and information (for our Massachusetts members)

ConnectiCare is proud to partner with Project COVID  which uses Conversational AI to have a conversation with millions of pages of information from the CDC (United States Centers for Disease Control and Prevention), NIH (National Institutes of Health), and WHO (World Health Organization) to quickly get your covid-19 questions answered.


DO NOT enter your personal information including member or any health information into the Avaamo chatbox service. For more information regarding your member benefits click here or visit our contact us page.

The Avaamo service provides general information and discussions about COVID-19. The information and content provided in the Avaamo chatbox or in any linked materials are NOT intended for and should not be construed as medical advice and should not be considered a substitute for professional medical expertise or treatment.

If you or any other person has a medical concern, you should consult with your health care provider or seek other professional medical treatment. Never disregard professional medical advice or delay in seeking it because of something that you read on the Avaamo chatbox or any linked materials. If you think you may have a medical emergency, call your doctor or emergency services immediately. 

 The Avaamo chatbox is not under the control of ConnectiCare and ConnectiCare is not responsible for the content provided by Avaamo or any changes or updates made by Avaamo. ConnectiCare is making the Avaamo service available only as a convenience and the inclusion of this service does not imply endorsement by ConnectiCare or any association with its operators.

While we believe the information in this communication is accurate as of the date published, it is subject to correction or change during the rapidly evolving response to the COVID-19 outbreak.