ConnectiCare Call Center Receives International Recognition
FARMINGTON, CT (March 07, 2019) – ConnectiCare, one of Connecticut’s leading health plans for more than 35 years, received two awards at the 13th Annual Stevie® Awards, held in Las Vegas, Nevada on February 22, 2019.
ConnectiCare’s member services call center took home a bronze award for Contact Center of the Year (Up to 100 Seats) - Financial Services Industries. The member services management team received a silver award for Customer Service Management Team of the Year. More than 2,700 nominations from organizations in 45 nations and in virtually every industry were evaluated by seven specialized judging committees.
“This recognition provides our customers with third-party validation of what we know to be true: that we provide world-class customer service to our members”, said Eric Galvin, President ConnectiCare. “We are very proud of these awards and our talented team.”
Representatives from ConnectiCare were on hand to accept the awards. Pictured are, from left to right: Mallory Duggan, manager, call center services; Theresa Gentile, director, member and provider services; and Kristin Hodgkins, manager, workforce analytics.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
ConnectiCare is a leading health plan in the state of Connecticut. A local company for more than 35 years, ConnectiCare has a full range of products and services for businesses, municipalities, individuals and those who are Medicare-eligible. By striving to make it easy for members to get the care they need, ConnectiCare leads the individual market in the state, and is ranked among the top commercial health plans in the nation, according to the National Committee for Quality Assurance. ConnectiCare is a subsidiary of EmblemHealth. For more information, visit connecticare.com. To learn about ConnectiCare’s health insurance plans, visit chooseconnecticare.com.