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Frequently Asked Questions

Frequently asked questions for generic drugs.
Can I get a generic version for all my prescription drugs?

Not all drugs have a generic version. Many drugs are protected by United States patents, which have not expired. Until the patent expires, the company, which owns the patent, is the only company who can produce that drug. Once the patent expires other companies can apply for approval to manufacture a generic version of the drug.

What are generic drugs?

A generic drug is called by its chemical name instead of the brand name chosen by the manufacturer for marketing purposes. For example, acetaminophen is the generic name and Tylenol is the brand name. Unlike other “generic” products, such as generic foods found in the supermarket, generic drugs are required to have FDA approval, just like brand name drugs.

Who is the best source for information on which of my prescriptions has a generic version?

Physicians are best at choosing which drug is right for you, but they do not always know which drugs are available in a generic version. Your pharmacist is an excellent source for information on which of your prescriptions can be filled with a generic.

My physician wrote the prescription for a brand name, but the pharmacy filled the prescription with the generic version. Is this ok?

Physicians commonly write the brand name on the prescription, since it is the name they are familiar with, knowing the pharmacist will substitute an equivalent generic if available. Pharmacists can substitute the generic version, in most cases, without a call to the physician.

Why does my insurance charge me more money when I request the brand name?

Generics are less expensive because the FDA does not require the generic manufacturer to repeat costly research and clinical trials on the active ingredients already found to be safe and effective. In addition, generic manufacturers do not spend millions of dollars in sales and marketing to physicians, or spend billions on newspaper and television ads to consumers.

Since the cost of brand names is higher than the cost of generic drugs, it is likely that you will be asked to pay a higher copay for the more expensive medication.

Are generic and brand name drugs equally effective?

The Food and Drug Administration (FDA), the federal agency that regulates medications, evaluates generic drugs for therapeutic equivalence prior to approval. Therapeutic equivalence means having the same active ingredients as the brand. It also means the generic can be expected to have the same clinical effect.

There is a rating system in place by the FDA. Almost all generic drugs dispensed today receive the highest FDA rating. Your pharmacist is the best source for information if you have specific questions on using a generic for any of the prescriptions you take.

Why do the pills in my prescription bottle look different from the ones I usually get?

Both the brand and generic drugs contain the same active ingredient(s), although different manufacturers may change the drug's color, shape, or size. It is always a good idea to check with the pharmacy that filled the prescription and ask why the medication looks different; in addition, this will also give you a chance to discuss any other questions you may have about your prescription.

Frequently asked questions for prescriptions.
How do I fill a prescription?

Simply take your prescription and your ConnectiCare ID card to any participating pharmacy. Our pharmacy network includes the major chains as well as many local drug stores.

What is a copayment? How do I know what to pay for prescription drugs?

A copayment is the predetermined fee you pay for covered healthcare benefits – in this case, prescription drugs. Your specific copayment for each tier can be found in your Benefit Summary. Your copayment is based on the tier in which the drug is listed.

Why are there different copayments for different drugs?

The cost of drugs varies widely, even among medications that treat the same condition. Generic drugs are the least expensive and therefore have the lowest copayment. Brand name drugs cost on average three to four times as much as generic drugs and therefore have a higher copayment.

What happens when my doctor prescribes a Tier Three (highest copayment amount) drug?

The prescription will be filled at a participating pharmacy at the highest copayment amount.

Most prescription drugs that are covered by ConnectiCare’s plan are from Tier One or Tier Two. But if you’re using a drug from Tier Three, ask your physician if a Tier One or Two alternative is available. Your physician will be able discuss the available alternatives with you.

What if I want the brand name drug - not the generic?

When generic drugs are available, your prescription drug program covers only the cost of the generic. If you or your physician request the brand name when a generic is available, an additional payment is required. This additional payment represents the cost difference between the generic and brand name.

I have always paid the same copayment amount. The last time I filled my prescription the copayment amount increased. Why?

There are several reasons why your copayment could increase.

  • Employers purchase health benefits on a yearly basis. If you or your employer made changes in your benefits, prescription copayment levels may have also changed.
  • ConnectiCare reviews drugs several times throughout the year. One of your medications may have been moved to a new copayment tier. These changes are communicated quarterly in our member newsletter and also in the pharmacy portion of the web site.
  • Your physician may have written you a new prescription for a different quantity. Copayments are based on the number of month’s supply dispensed to you by the pharmacy.

Why was my prescription not filled by my pharmacy?

A limited number of medications covered by ConnectiCare need prior approval from the prescribing physician. Drugs require prior approval in these situations: 

  • Drug's that should be monitored to insure appropriate use 
  • The medication has been prescribed in a quantity over the set limit 

Also some drugs are not covered by ConnectiCare, including: 

  • Drugs used for sexual dysfunction 
  • Drugs used for weight loss 
  • Drugs used for smoking cessation

What happens if I am away from home and need prescription medication?

Look for a participating pharmacy. Most pharmacy chains all over the USA participate with the ConnectiCare network.

If you use a non-participating pharmacy, you are responsible for the full cost of the prescription at the time of purchase. However, if there was a medical emergency and you paid for the prescription, keep your receipt and fill out the Prescription Drug Claim form for reimbursement.

How do I get my prescriptions filled by mail?

Most plans offer home delivery of prescription medications. Refer to your Benefit Summary to see if you're covered for mail order. Our mail order service offers a convenient way to receive up to a three-month supply of the medications you take on an on-going basis. Sign up for home delivery.

I am going to be away for an extended period of time. What do I do about the medications I take on a continuing basis?

If you are away from home or plan to be away for an extended period of time, please call Member Services at 1-800-251-7722, and we may allow for an early refill if needed, up to a 30-day supply. Or you may fill or refill a prescription at any participating pharmacy anywhere in the United States and you will only be responsible for your standard copayment amount. See the pharmacy locator to find a participating pharmacy near your destination.

How do I receive a copy of the Drug List?

There are three simple ways to obtain one. You can e-mail us, call Member Services or you can view ConnectiCare's Prescription Drug Lists. This version has a search function that will easily allow you to find your medication.